Frequently Asked Questions
Yes, we are authorised. If you would like to verify this, you can contact Dyson Head Office in Taren Point on 1800 239 766. We are listed under Tech Appliances Direct or Vacuum Repair Sydney as an authorised Dyson reseller.
Yes — we repair all major brands, including Dyson, Miele, LG, Samsung, Electrolux, Bosch, Hoover, Roborock, iRobot, Dreame, Ecovacs and more.
We service stick vacuums, barrel vacuums, upright vacuums and robot vacuums.
We recommend a full service every 6–12 months, depending on usage.
Robot vacuums and pet households may require more frequent servicing due to higher dust and hair build-up.
The 99 dollar service includes a full strip down, deep clean, testing, filter clean, blockage removal and a full health check of the vacuum. It also includes diagnostics so we can identify any worn parts that may need replacing.
Yes — same-day service is available for many repairs, depending on workload and parts availability.
Simple fixes are often completed on the spot.
Yes. Our service includes a full internal and external clean, removing dust, blockages, hair and debris to restore suction and performance.
No. Replacement parts are not included because different brands and models require different parts and prices can vary. We will always quote you before installing anything.
Timeframes depend on parts availability:
On-the-spot / same day: Simple blockages, resets, switch issues
1–3 days: Standard repairs with parts in stock
3–7 business days: Repairs requiring special-order parts from suppliers
In most cases, yes. Many older vacuums are built stronger than newer models and can be restored to excellent condition for a fraction of the cost of buying new. We will assess your machine and advise honestly.
Yes — we specialise in robot vacuum repairs for all major brands including Roborock, iRobot, Ecovacs, Dreame and more.
This includes motors, sensors, wheels, mainboards and battery replacements.
Yes — pick-up and return are available in certain Sydney areas, plus Australia-wide mail-in service with labels provided.
You can:
Book online
Call us directly
Walk into our store
Send your vacuum via Australia Post with our return label
You can call, text, book online or visit our workshop. If you prefer, you can request an on site pickup and we will handle everything for you.
Yes. We often run specials on servicing, parts and refurbished vacuums. Contact us to see what is currently available.