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Frequently Asked Questions

Are you authorised by Dyson to resell their products?

Yes. We are an authorised Dyson service and repair agent. If you would like to verify this, you can contact Dyson Australia directly. We operate under Tech Appliances Direct, trading as Vacuum Repair

Do you repair all vacuum brands and models?

Yes. We repair all major vacuum brands including Dyson, Miele, Samsung, LG, Bosch, Bissell, Shark, Electrolux, iRobot, Roborock, Ecovacs and more. This includes stick vacuums, barrel vacuums and robot vacuums.

Do you repair robot vacuums?

Yes. We specialise in robot vacuum repairs, including charging issues, wheel faults, brush motor problems, navigation errors and software related issues across all major robot vacuum brands.

How often should I service my vacuum?

For most households, we recommend servicing your vacuum every 12 months. If your vacuum is used heavily, in a commercial environment, or has pets in the home, servicing every 6 to 9 months is ideal to maintain performance and prevent costly repairs.

What does the $99 service or inspection fee cover?

The inspection fee covers a full assessment of your vacuum, fault diagnosis, testing, and a clear explanation of what is required to repair the unit. If you proceed with the repair, this fee may be credited towards the total cost depending on the job.

Are parts included in the service fee?

No. Parts are not included in the service or inspection fee. If parts are required, we will contact you with a clear quote before proceeding with any repairs.

Do you provide same day repairs?

Yes, many repairs can be completed the same day depending on the fault and parts availability. If parts need to be ordered, we will advise you of the expected turnaround time before proceeding.

How long does a repair usually take?

Simple repairs and services can often be completed within the same day. More complex repairs that require parts usually take between 3 to 7 business days, depending on supplier availability.

Is it worth repairing an older vacuum?

In many cases, yes. Quality vacuums are often far more economical to repair than replace. After inspection, we will always give you honest advice on whether repair is worthwhile or if replacement makes more sense.

Do you offer pickup and drop off services?

Yes. We offer pickup and drop off services across Sydney for customers who are unable to visit our workshop. This can be arranged when booking your repair.

How do I book a repair?

You can book a repair by contacting us via phone, email, live chat, or by submitting a booking request through our website. We will guide you through the next steps and arrange the most convenient option for you.

Do you offer warranties on repairs?

Yes. All repairs are covered by a warranty on workmanship and any supplied parts. Warranty periods may vary depending on the repair and parts used.

Do you repair appliances other than vacuums?

Yes. In addition to vacuum repairs, we also service selected small appliances such as coffee machines and kitchen appliances through authorised service arrangements.

Do you offer discounts or promotions?

From time to time we run promotions or service offers. Please contact us directly or check our website for current offers.

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Reseller of Dyson Renewed Products

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95 Avoca St, Yagoona NSW 2199
0478 422 868
contact@vacuumrepairsydney.com.au

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